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3.5.1 Service Packs, P3e/c Activity Codes, 4.0 Services, and Other
Support News from Primavera - May 2004
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Welcome to the May 2004 issue of Primavera Systems' Support
e-newsletter, containing the latest information from Primavera's
Support team.

In this edition:
- 3.5.1 Service Packs
- P3e/c for Construction Activity Code Improvements from P3
- Microsoft Windows Security Update Impact on P3 3.1 and RA
- Primavera Project Management 4.0 Migration--are you ready?
- How well do you know the Primavera Project Management 4.0
 Module?
- Support E-Mail Announcement Sign-Ups
- Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT

This e-newsletter is sent free to subscribers. Access to
software downloads and technical bulletins in the Knowledgebase,
however, requires the serial number of your currently maintained
Primavera software.
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3.5.1 Service Packs
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Service Packs for Primavera Enterprise, TeamPlay, and P3e/c for
Construction Version 3.5.1 have been posted. The service packs
address issues for Project Manager, Primavision, and GroupServer
and Timesheets. The service packs require version 3.5.1 or later.

Details on the service packs are available in the following online
knowledgebase solutions:
- Project Manager 3.5.1 SP4: prim6809
- Primavision 3.5.2 SP2: prim6807
- GroupServer(Timesheets) 3.5.2 SP3: prim6808


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P3e/c for Construction Activity Code Improvements from P3
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In P3, a project may have up to 20 activity codes. This may be
limiting depending on what type of code information is recorded
for activities. The overall activity code value field length limit
is 64 characters. This means that while the maximum code length is
10, you cannot define 20 codes each having a length of 10.

Over the years, many customers have requested increased
functionality in activity codes. We have responded to this request
in P3e/c for Construction. In P3e/c for Construction, a project
may have 500 activity codes and there is no limit to the number
of global activity codes. There is also no limitation to the total
number of characters for all the codes; each code value may be
defined with up to 20 characters.

Additionally, P3e/c for Construction has two types of activity
codes - global and project specific. Global activity codes
are able to be used by all projects and thus help standardize
projects. Project specific activity codes are used for one
specific project. Both types of activity codes may be defined
hierarchically.  

The upgrade to P3e/c for Construction is free. To find out more
about these products go to
http://www.primavera.com/products/p3ec_free_upgrade.html.

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Microsoft Windows Security Update Impact on P3 3.1 and RA
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The RA Application Programming Interface (API) for P3 3.1 can not
run while P3 is open if the Microsoft Windows security update
KB828741 has been applied. For a solution to this issue, please
see online knowledgebase bulletin PRIM7294.

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Primavera Project Management 4.0 Migration--are you ready?
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Accelerate your migration deployment timeline of Project
Management 4.0 by leveraging Primavera's features and capability!
Draw on lessons learned from other companies who have already
migrated to Project Management 4.0, or access the updated
Primavera Implementation Methodology Content. To learn more about
how Primavera consultants can assist in your migration, contact
services@primavera.com.

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How well do you know the Primavera Project Management 4.0 Module?
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Primavera is excited to announce Primavera Project Management 4.0
training! Primavera offers various training delivery methods to
accelerate your knowledge of the Primavera Project Management 4.0
module. Whether you prefer role-based, web-based, instructor led
training, or want to become an authorized trainer in 4.0 (for your
company), Primavera provides you with the skills you need to
utilize the Project Management module. Primavera also customizes
training based on your needs! In addition, individuals who attend
Primavera training courses for its project management software now
earn Professional Development Units (PDUs) to maintain their PMP(r)
credential and Continuing Education Credits (CEUs). Call now or
visit http://www.primavera.com/services/trainphila.html for the
training schedule or send e-mail to training@primavera.com.

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Support E-Mail Announcement Sign-Ups
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To communicate product issues, workarounds, and patches to you on
a proactive basis, we have established a process that lets you
sign up for e-mail announcements on specific products. To sign up
for announcements, please complete the required information at
http://www.primavera.com/news/primnews.html.

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Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT
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Primavera provides a variety of support resources and services to
our maintenance customers. We encourage you to choose the medium
most convenient to you when you need help.

Primavera provides a web-based customer portal (POINT) where you
can create and review Support requests, and maintain your customer
profile mailing address and product registrations. POINT is also
the gateway for customers with current maintenance contracts to
access our online support Knowledgebase as well as Live Support
Services (such as web chat and request callback.) If you initiate
a support request via POINT, you will be notified via email
whenever there is new activity surrounding the support incident,
such as additional research or a new solution.

You may access POINT at:
http://customerportal.primavera.com/customer.

The first time you visit the site, please use the password lookup
feature by entering your e-mail address. If your e-mail address
is not recognized for any reason, please contact the closest
Primavera support office to have your record created or corrected.

To access the online support Knowledgebase from POINT, click on
the "KnowledgeBase" link on the left pane and you will be asked
to enter a valid serial number. Once you are redirected to the
knowledgebase, you will see a list of "Product Alerts", "Hot
Issues", and Newsletters. You can also click on the "Search
KnowledgeBase" hyperlink to initiate a search.

To call or email a Primavera support center, please browse to
http://www.primavera.com/support/contacts.html for contact
information and hours of operation.

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If you have any questions, please contact us at:
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Bala Cynwyd, PA 19004
USA
phone: +1.610.668.3030
e-mail: usatech@primavera.com