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Primavera Support Newsflash - Microsoft Security Patch Causing
Notebook Topic Issues
February 09, 2005
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In this newsflash:
- Microsoft Security Patch Causing Notebook Topic Issues
- Sign Up for Product-Specific Support E-Mail Announcements
- Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT

This newsflash is sent free to subscribers. Access to software
downloads and technical bulletins in the Knowledgebase, however,
requires the serial number of your currently maintained Primavera
software.
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Microsoft Security Patch Causing Notebook Topic Issues
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The latest critical updates from Microsoft for Windows XP released
February 8th 2005 causes an issue with Primavera Notebook topics.
This impacts the following products:
- Primavera Enterprise Versions 3.5x and 4.0x
- Primavera TeamPlay Versions 3.5x and 4.0x
- P3e/c for Construction Versions 3.5x and 4.0x
- Primavera Engineering and Construction Version 4.1
- Primavera IT Project Office Version 4.1
- Primavera New Product Development Version 4.1
- Primavera Maintenance and Turnaround Version 4.1
- Primavera Contractor Version 4.1

This is a new issue caused by the Microsoft security patch and we
are working to resolve it.

For more details and the latest information on the issue, please
see Knowledgebase solution prim20331.

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Sign Up for Product-Specific Support E-Mail Announcements
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To communicate product issues, workarounds, and patches to you on
a proactive basis, we have established a process that lets you
sign up for e-mail announcements on specific products. To sign up
for announcements, please complete the required information at
http://www.primavera.com/news/primnews.html.

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Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT
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Primavera provides a variety of support resources and services to
our maintenance customers. We encourage you to choose the medium
most convenient to you when you need help.

Primavera provides a web-based customer portal (POINT) where you
can create and review Support requests, and maintain your customer
profile, mailing address, and product registrations. POINT is also
the gateway for customers with current maintenance contracts to
access our online support Knowledgebase as well as Live Support
Services (such as web chat and request callback). If you initiate
a support request via POINT, you will be notified via email
whenever there is new activity surrounding the support incident,
such as additional research or a new solution.

You may access POINT at:
http://customerportal.primavera.com/customer

The first time you visit the site, please use the password lookup
feature by entering your e-mail address. If your e-mail address
is not recognized for any reason, please contact the closest
Primavera support office to have your record created or corrected.

To access the online support Knowledgebase from POINT, click on
the "KnowledgeBase" link on the left pane and you will be asked
to enter a valid serial number. Once you are redirected to the
knowledgebase, you will see a list of "Product Alerts," "Hot
Issues," and Newsletters. You can also click on the "Search
KnowledgeBase" hyperlink to initiate a search.

To call or email a Primavera support center, please browse to
http://www.primavera.com/support/contacts.html for contact
information and hours of operation.

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e-mail: usatech@primavera.com
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