==================================================================
Microsoft
Security Update Patches, Project Management
4.1 Service
Pack 2, and Tips from Primavera
Support - February 2005
==================================================================
Welcome
to the February 2005 issue of Primavera Systems'
Support
e-newsletter, containing the latest
information from Primavera's
Support team.
In
this edition:
- Microsoft Security Update
Patches
- Project Management 4.1 Service
Pack 2
- Sign Up for Product-Specific
Support E-Mail Announcements
- Using Primavera
Support Resources: Knowledgebase, Live Support,
and
POINT
This e-newsletter is sent free
to subscribers. Access to
software downloads
and technical bulletins in the Knowledgebase,
however,
requires the serial number of your currently
maintained
Primavera software.
==================================================================
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Microsoft
Security Update Patches
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Primavera
patches have been provided to resolve issues
caused by
the Microsoft Security Update
that was released February 8, 2005.
For
more details on the issue, please see knowledgebase
solution
prim20331.
Below are
the products and corresponding versions that
have been
impacted by the Microsoft Security
Update issue, along with the
appropriate
Service Pack knowledgebase solution:
-
Version 3.5.1 of Primavera Enterprise, Primavera
TeamPlay,
and P3e/c for Construction
- prim20634
- Version 4.0 of Primavera
Enterprise, Primavera TeamPlay, and
P3e/c
for Construction - prim20636
- Version
4.1 of Primavera Engineering and Construction,
Primavera IT Project Office, Primavera
New Product Development,
and Primavera
Maintenance and Turnaround
-- Service
Pack 2: prim20635
-- Service Pack
1: prim20866
NOTE:
Patches were provided for both 4.1
SP1 and SP2
because
SP2 was released the week before the
Microsoft
Security Update. For customers who
need
more time to test SP2, an updated SP1 patch
has
been provided.
- Version 4.1 of Primavera
Contractor - prim20901
NOTE:
The Primavera Contractor Service Pack
is scheduled
to
be released the first week of March, 2005.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Project
Management 4.1 Service Pack 2
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Project
Management 4.1 Service Pack 2 has been released.
4.1 SP2
contains fixes to defects, and
it can be applied to any v4.1
deployment
(including 4.1 SP1 patches and hotfixes).
More
details on the service pack, as well as the
download files,
are available in online
knowledgebase solution prim19995.
NOTE:
4.1 SP2 was released before the patch that
addressed the
Microsoft
Security Update issue. The 4.1 SP2 Microsoft
Security
Update release (prim20635) contains all of
the
4.1
SP2 fixes, as well as the fixes to address
the
Microsoft
Security Update.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sign
Up for Product-Specific Support E-Mail Announcements
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To
communicate product issues, workarounds,
and patches to you on
a proactive basis,
we have established a process that lets you
sign
up for e-mail announcements on specific products.
To sign up
for announcements, please complete
the required information at
http://www.primavera.com/news/primnews.html.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Using
Primavera Support Resources: Knowledgebase,
Live Support,
and POINT
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Primavera
provides a variety of support resources and
services to
our maintenance customers.
We encourage you to choose the medium
most
convenient to you when you need help.
Primavera
provides a web-based customer portal (POINT)
where you
can create and review Support
requests, and maintain your customer
profile,
mailing address, and product registrations.
POINT is also
the gateway for customers
with current maintenance contracts to
access
our online support Knowledgebase as well
as Live Support
Services (such as web
chat and request callback). If you initiate
a
support request via POINT, you will be notified
via email
whenever there is new activity
surrounding the support incident,
such
as additional research or a new solution.
You
may access POINT at:
http://customerportal.primavera.com/customer
The
first time you visit the site, please use
the password lookup
feature by entering
your e-mail address. If your e-mail address
is
not recognized for any reason, please contact
the closest
Primavera support office to
have your record created or corrected.
To
access the online support Knowledgebase from
POINT, click on
the "KnowledgeBase" link
on the left pane and you will be asked
to
enter a valid serial number. Once you are
redirected to the
knowledgebase, you will
see a list of "Product Alerts," "Hot
Issues,"
and Newsletters. You can also click on the
"Search
KnowledgeBase" hyperlink to initiate
a search.
To call or email a Primavera
support center, please browse to
http://www.primavera.com/support/contacts.html
for contact
information and hours of operation.
==================================================================
(c)
1997 - 2005 Primavera Systems, Inc. All rights
reserved.
Primavera Systems, Inc.,
respects your online time and privacy.
Primavera
Systems never sells or rents e-mail addresses
to third
parties. You may read our privacy
policy for details at
http://www.primavera.com/news/privacy.html.
If you prefer not to
receive future Support
newsletters please update the form at
http://www.primavera.com/support/supportnews.html,
e-mail us
at optout@primavera.com,
or call us at +1.800.423.0245.
To
subscribe to this Support newsletter, please
complete the
subscription request form
at
http://www.primavera.com/support/supportnews.html.
If
you have any questions, please contact us
at:
Primavera Systems, Inc.
Three
Bala Plaza West
Bala Cynwyd, PA 19004
USA
phone:
+1.610.668.3030
e-mail: usatech@primavera.com
==================================================================