Service Packs for P3, SureTrak, and Expedition and POINT Enhancements

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Service Packs and Tips from Primavera Support - December 2004
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Welcome to the December 2004 issue of Primavera Systems' Support
e-newsletter, containing the latest information from Primavera's
Support team.

In this edition:
- 7.1.0e Cumulative Patch for Primavera IT Operations Management
and Primavera Professional Services (formerly Evolve)
- Primavera Progress Reporter and TeamPlayer Version 3.5.2
Service Pack 5
- Sign Up for Product-Specific Support E-Mail Announcements
- NEW to Primavera Support Resources - Username and Attachments
- Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT

This e-newsletter is sent free to subscribers. Access to
software downloads and technical bulletins in the Knowledgebase,
however, requires the serial number of your currently maintained
Primavera software.
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7.1.0e Cumulative Patch for Primavera IT Operations Management
and Primavera Professional Services (formerly Evolve)
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The 7.1.0e cumulative patch is available for Primavera IT
Operations Management and Primavera Professional Services
(formerly Evolve). All customers running version 7.1.0 through
7.1.0c are encouraged to upgrade to this latest patch release.

If you are currently using 7.0, you must first upgrade to 7.1.0
prior to installing the 7.1.0e patch.

The 7.1.0e patch is available at the following address in the
"Upgrades and Enhancements" section:
- http://www.primavera.com/support/ps_om_ev_supportprogram.html

Please refer to the patch readme for additional information
including patch contents.

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Primavera Progress Reporter and TeamPlayer Version 3.5.2 Service
Pack 5
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Service Pack 5 is available for Version 3.5.2 of Primavera
Progress Reporter and TeamPlayer.

More details on the service pack, as well as the download files,
are available in online knowledgebase solution PRIM18591.

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Sign Up for Product-Specific Support E-Mail Announcements
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To communicate product issues, workarounds, and patches to you on
a proactive basis, we have established a process that lets you
sign up for e-mail announcements on specific products. To sign up
for announcements, please complete the required information at
http://www.primavera.com/news/primnews.html.

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NEW to Primavera Support Resources - Username and Attachments
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In an effort to simplify the way you access Primavera's web-based
customer portal and Knowledgebase (POINT), your registered email
address is your new username. Please note that your password has
NOT been changed. The next time you access POINT, please use your
registered email address as your POINT username.

Along with this change, you are now able to include an attachment
when submitting a Support Request via POINT.

We implemented these changes in October 2004 based on your
feedback. Thank you for the suggestions, and we hope you enjoy the
enhancements.

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Using Primavera Support Resources: Knowledgebase, Live Support,
and POINT
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Primavera provides a variety of support resources and services to
our maintenance customers. We encourage you to choose the medium
most convenient to you when you need help.

Primavera provides a web-based customer portal (POINT) where you
can create and review Support requests, and maintain your customer
profile, mailing address, and product registrations. POINT is also
the gateway for customers with current maintenance contracts to
access our online support Knowledgebase as well as Live Support
Services (such as web chat and request callback). If you initiate
a support request via POINT, you will be notified via email
whenever there is new activity surrounding the support incident,
such as additional research or a new solution.

You may access POINT at:
http://customerportal.primavera.com/customer

The first time you visit the site, please use the password lookup
feature by entering your e-mail address. If your e-mail address
is not recognized for any reason, please contact the closest
Primavera support office to have your record created or corrected.

To access the online support Knowledgebase from POINT, click on
the "KnowledgeBase" link on the left pane and you will be asked
to enter a valid serial number. Once you are redirected to the
knowledgebase, you will see a list of "Product Alerts," "Hot
Issues," and Newsletters. You can also click on the "Search
KnowledgeBase" hyperlink to initiate a search.

To call or email a Primavera support center, please browse to
http://www.primavera.com/support/contacts.html for contact
information and hours of operation.

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To subscribe to this Support newsletter, please complete the
subscription request form at
http://www.primavera.com/support/supportnews.html.

If you have any questions, please contact us at:
Primavera Systems, Inc.
Three Bala Plaza West
Bala Cynwyd, PA 19004
USA
phone: +1.610.668.3030
e-mail: usatech@primavera.com
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